Refund policy

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via Live Chat or by email at management@moroccanism.ca. The Customer support Team will let you know the address to return the item(s).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via Live Chat or by email at management@moroccanism.ca 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For safety and sanitary reasons, Moroccanism cannot accept returns or issue refunds for beauty or personal care products that have been opened, used, unsealed, or altered after delivery.

If an order was delivered correctly and the product itself is in good condition, opened items cannot be returned or refunded.

This does not apply to items that arrive damaged, defective, or incorrectly shipped. If there is an issue with your order, please contact us through the live chat on our website or by email at management@moroccanism.ca so we can assist you.

We also cannot accept returns on gift cards.

Exchanges

Moroccanism does not accept exchanges.

If you would like a different product, shade, size, or item, you may place a new order directly through our website. If your original item is eligible for return under our return policy, it must be returned separately and approved before any refund can be issued.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us through the live chat on our website or by email at management@moroccanism.ca.